Yesterday Levi Strauss & Company launched a venue for destiny-seekers to heed the brand's call to "Go Forth."
The venue is the new Levi's scavenger hunt game, Go Forth, which leads players on a search for $100,000 in buried treasure belonging to the late Grayson Ozias IV. Grayson Ozias IV (G.O. Fourth - get it?) was a friend of Nathan Strauss (nephew of Levi Strauss), and disappeared in 1896, after leaving behind a series of wax cylinders upon which are recorded clues that lead to the treasure. Levi's will release these clues over a seven-week period; players visit levis.com/goforth to read the clues, deduce the cities to which they point, and discover the treasure.
While Grayson Ozias IV may be fictitious, the $100,000 treasure is not. The first player to solve the puzzle will win $100,000, and may vote for a U.S. nonprofit to receive $100,000 as well.
With the "Go Forth" game, Levi Strauss & Company and their ad agency Wieden + Kennedy are creating a fun blend of alternate reality and social media. The site, in addition to providing the game clues, also features a comments board and the @GraysonOziasIV Twitter feed. And according to MediaPost's Marketing Daily, Levi's is also promoting the game through its Facebook fan page, Twitter, ESPN Magazine, and online ads.
Bravo for Levi's and their foray into role-playing games. They are providing a free venue for customers (and potential customers) to interact with their brand and with each other, while promoting the spirit of 19th-century American pioneering upon which the company was founded. Creating positive brand experiences and allowing people to build relationships sound like great ways to sell jeans.
Tuesday, October 6, 2009
Monday, October 5, 2009
Flash for All Smartphones...Except the iPhone
Users of Blackberry, Google Android, Symbian OS, Palm webOS, and Windows Mobile can expect to have full Flash player capabilities for their phones within the next few months, according to multiple sources, including Adobe.
Today at the Adobe MAX developer's conference in Los Angeles, Adobe introduced Flash Player 10.1, part of Adobe's Open Screen Project, an initiative to "provide a consistent runtime environment across mobile phones, desktops and other consumer electronic devices." Flash Player 10.1 is GPU-accelerated*, so users can view videos in HD, while [hopefully] conserving battery life and CPU** usage. Flash 10.1 will also support the capabilities of each mobile device, including multi-touch, accelerometer, gestures, and screen orientation.
Flash Player 10.1 will be available in beta for Windows Mobile and Palm webOS phones later this year; the beta version will hit Google Android and Symbian OS phones in early 2010.
One smartphone, however, is blatantly absent from this list: the Apple iPhone. Over a year ago, Apple declared that desktop Flash was too CPU-hungry, and Flash Lite too poor-quality, to be used on the iPhone. As early as June 2008, Adobe developers began work on a Flash version that would meet Apple's requirements. The latest news from Adobe was that the development of Flash for the iPhone is "in [Adobe's] court." There has been no word today on whether Flash capability for the iPhone is forthcoming.
Is this another case of Apple refusing to play nicely with other technology companies? Or is Apple waiting for a Flash Player version that will meet certain standards of quality for the iPhone? Or, as one blogger speculates, is Apple intentionally providing a respite for web users weary of tiresome Flash animations?
One report suggests that Apple might indeed be taking a step in the Flash-friendly direction. The Unofficial Apple Weblog (TUAW) reports that Adobe Professional CS5 will enable Flash animations to be exported to iPhone/iPod Touch applications. So even though iPhone users will be unable to view Hulu and Facebook videos on the device, they will be able to use iPhone applications that feature animation.
I look forward to seeing what Apple communicates with its continuing lack of Flash capabilities for the iPhone. Will Apple announce that a version of Flash Player will soon be made available for the iPhone after all? Will they report that the decision for the iPhone to go without Flash was made with the consumer in mind? Or does Apple have something else up its sleeve?
Stay tuned.
Brief glossary:
*GPU = Graphics Processing Unit
**CPU = Central Processing Unit
Today at the Adobe MAX developer's conference in Los Angeles, Adobe introduced Flash Player 10.1, part of Adobe's Open Screen Project, an initiative to "provide a consistent runtime environment across mobile phones, desktops and other consumer electronic devices." Flash Player 10.1 is GPU-accelerated*, so users can view videos in HD, while [hopefully] conserving battery life and CPU** usage. Flash 10.1 will also support the capabilities of each mobile device, including multi-touch, accelerometer, gestures, and screen orientation.
Flash Player 10.1 will be available in beta for Windows Mobile and Palm webOS phones later this year; the beta version will hit Google Android and Symbian OS phones in early 2010.
One smartphone, however, is blatantly absent from this list: the Apple iPhone. Over a year ago, Apple declared that desktop Flash was too CPU-hungry, and Flash Lite too poor-quality, to be used on the iPhone. As early as June 2008, Adobe developers began work on a Flash version that would meet Apple's requirements. The latest news from Adobe was that the development of Flash for the iPhone is "in [Adobe's] court." There has been no word today on whether Flash capability for the iPhone is forthcoming.
Is this another case of Apple refusing to play nicely with other technology companies? Or is Apple waiting for a Flash Player version that will meet certain standards of quality for the iPhone? Or, as one blogger speculates, is Apple intentionally providing a respite for web users weary of tiresome Flash animations?
One report suggests that Apple might indeed be taking a step in the Flash-friendly direction. The Unofficial Apple Weblog (TUAW) reports that Adobe Professional CS5 will enable Flash animations to be exported to iPhone/iPod Touch applications. So even though iPhone users will be unable to view Hulu and Facebook videos on the device, they will be able to use iPhone applications that feature animation.
I look forward to seeing what Apple communicates with its continuing lack of Flash capabilities for the iPhone. Will Apple announce that a version of Flash Player will soon be made available for the iPhone after all? Will they report that the decision for the iPhone to go without Flash was made with the consumer in mind? Or does Apple have something else up its sleeve?
Stay tuned.
Brief glossary:
*GPU = Graphics Processing Unit
**CPU = Central Processing Unit
Tuesday, September 29, 2009
Living Life Like a Butterfly
My friend Sarah and I picked a perfect day to sit outside for lunch.
Today in Abilene, Texas, the breeze was cool, the sun was shining, the sky was blue, and the monarch butterflies were passing through on their fall migration. Sarah and I just happened to eat lunch together outside today, in a spot where a couple hundred monarchs were fluttering about.
The butterflies were breathtaking to watch, of course. And, more than that, they fascinated me.
Here they were, in the midst of a few-thousand-mile flight south to Mexico for the winter. But these butterflies were not soaring by, as Canadian geese zoom past during their own annual migration. The butterflies' migration looked nothing like an American family road trip, with no stops allowed except bathroom breaks.
Instead, the monarch butterflies seemed to be taking their time. Sarah and I watched as they simply fluttered around this cluster of bushes and trees in Abilene, Texas, almost as if they lived there. Had someone been visiting Abilene today and seen these butterflies, he would have assumed that he had stepped into a permanent butterfly garden - not that these beautiful insects were just passing through.
I want to go through life like the butterflies do.
I want to live life with a destination in mind, with an innate purpose and goal which I press on to achieve. But I do not want to travel toward that destination single-mindedly, like a Canadian goose. I do not want to zoom through life, non-stop, trying to reach my goal without delay.
I want to travel toward my goal like a monarch butterfly. Moving from place to place, with the same path and purpose and focus as the Canadian goose, but enjoying the trip along the way. Slowing down enough to savor each moment, each location, each season. Taking time to get to know people and experience places as I go. Realizing that each stop along the journey might be just as important, and as meaningful, and as beautiful, as the final destination.
Are you living life like a goose, or like a butterfly?
Today in Abilene, Texas, the breeze was cool, the sun was shining, the sky was blue, and the monarch butterflies were passing through on their fall migration. Sarah and I just happened to eat lunch together outside today, in a spot where a couple hundred monarchs were fluttering about.
The butterflies were breathtaking to watch, of course. And, more than that, they fascinated me.
Here they were, in the midst of a few-thousand-mile flight south to Mexico for the winter. But these butterflies were not soaring by, as Canadian geese zoom past during their own annual migration. The butterflies' migration looked nothing like an American family road trip, with no stops allowed except bathroom breaks.
Instead, the monarch butterflies seemed to be taking their time. Sarah and I watched as they simply fluttered around this cluster of bushes and trees in Abilene, Texas, almost as if they lived there. Had someone been visiting Abilene today and seen these butterflies, he would have assumed that he had stepped into a permanent butterfly garden - not that these beautiful insects were just passing through.
I want to go through life like the butterflies do.
I want to live life with a destination in mind, with an innate purpose and goal which I press on to achieve. But I do not want to travel toward that destination single-mindedly, like a Canadian goose. I do not want to zoom through life, non-stop, trying to reach my goal without delay.
I want to travel toward my goal like a monarch butterfly. Moving from place to place, with the same path and purpose and focus as the Canadian goose, but enjoying the trip along the way. Slowing down enough to savor each moment, each location, each season. Taking time to get to know people and experience places as I go. Realizing that each stop along the journey might be just as important, and as meaningful, and as beautiful, as the final destination.
Are you living life like a goose, or like a butterfly?
Starbucks and Disappointed Hopes
I don't mind Starbucks. I wouldn't say that Starbucks coffee is my favorite, and I can think of other coffee houses that have great atmosphere, and sell fair trade, and are going green. But Starbucks is fine.
There is one thing that always disappoints me about Starbucks, though. It is this:
When Starbucks advertises its drinks on posters, table tents, etc., it shows steaming hot Pumpkin Spice Lattes, or cool-and-creamy Mint Chocolate Frappuccinos, served in beautiful china mugs or glass stemware, with swirls of caramel syrup or chocolate shavings or cinnamon flakes.
Have you ever been served a Starbucks espresso drink in a china mug with cinnamon flakes on top of the foamed milk? Has anyone?
My Starbucks coffee has only ever been presented to me in the mostly recycled/recyclable paper cups (or plastic, for cold drinks), and always with a lid that hides any cinnamon flakes that might have been sprinkled on my drink by an extra-thoughtful barista. No matter if I plan to stay in the Starbucks store for hours, sipping my drink and chatting with friends or reading, my coffee still comes in the to-go cup with a lid.
Why? If I intend to drink my coffee inside the store, why can't Starbucks serve my drink to me in the manner in which it is advertised? In the nice china mug, with the swirls and flakes and cinnamon dust?
I should think that it would be easy to ask customers, "for here or to go?" when they place their orders, and to serve their drinks accordingly. Using mugs and glasses for in-store orders would surely save trees and landfill space, although I admittedly do not know how much the extra dishwashing would affect water usage. And if a "for here" customer had not yet finished her drink by the time she was ready to leave the store, she could easily request a to-go cup for the remaining coffee.
Please, Starbucks, stop using your ads to raise my hopes for a delightful coffee-drinking experience, only to dash them with another paper or plastic cup when I visit your store. The idea is to "under-promise, over-deliver"; not the other way around.
There is one thing that always disappoints me about Starbucks, though. It is this:
When Starbucks advertises its drinks on posters, table tents, etc., it shows steaming hot Pumpkin Spice Lattes, or cool-and-creamy Mint Chocolate Frappuccinos, served in beautiful china mugs or glass stemware, with swirls of caramel syrup or chocolate shavings or cinnamon flakes.
Have you ever been served a Starbucks espresso drink in a china mug with cinnamon flakes on top of the foamed milk? Has anyone?
My Starbucks coffee has only ever been presented to me in the mostly recycled/recyclable paper cups (or plastic, for cold drinks), and always with a lid that hides any cinnamon flakes that might have been sprinkled on my drink by an extra-thoughtful barista. No matter if I plan to stay in the Starbucks store for hours, sipping my drink and chatting with friends or reading, my coffee still comes in the to-go cup with a lid.
Why? If I intend to drink my coffee inside the store, why can't Starbucks serve my drink to me in the manner in which it is advertised? In the nice china mug, with the swirls and flakes and cinnamon dust?
I should think that it would be easy to ask customers, "for here or to go?" when they place their orders, and to serve their drinks accordingly. Using mugs and glasses for in-store orders would surely save trees and landfill space, although I admittedly do not know how much the extra dishwashing would affect water usage. And if a "for here" customer had not yet finished her drink by the time she was ready to leave the store, she could easily request a to-go cup for the remaining coffee.
Please, Starbucks, stop using your ads to raise my hopes for a delightful coffee-drinking experience, only to dash them with another paper or plastic cup when I visit your store. The idea is to "under-promise, over-deliver"; not the other way around.
Sunday, September 27, 2009
"I love my city. Don't send the Olympics here."
In less than five days from this writing, the International Olympic Committee will decide which city will host the 2016 Olympics. The top contenders are Chicago, Madrid, Tokyo, and Rio de Janeiro. Officials from each city have spent months (or years?) trying to convince the world (or, at least the Committee) that their city is worthy of hosting the Games. In similar fashion, a grassroots organization of purported Chicagoans has launched a marketing effort promoting the Olympic bid...for Rio.
The group's website, www.ChicagoansForRio.com, quite attractively displays information about the Olympic Games and why Chicago should NOT be the host in 2016. The main reason why not? Finances. These Chicagoans do not want their city to go bankrupt with all of the obligatory Olympic-sized construction and infrastructure projects.
The "Chicagoans for Rio" site features an animated counter claiming to show the "2009 City Deficits to Date," plus fun facts about the debt incurred by previous host cities of the Olympics, a photo slideshow of the now-unused 21 (out of 22) Olympic venues in Athens, and a scrolling marquee of supposed site visitor comments supporting Rio de Janeiro's bid over Chicago's. Other helpful (or amusing) features of the site include links to recent crime records from Chicago; a "head-to-head" comparison of Rio vs. Chicago; and links to purchase "Chicagoans for Rio" merchandise, to email the IOC, and to support Rio's bid on the Rio 2016 website.
Last Thursday, a Chicago Fox News station broadcasted the story of "Chicagoans for Rio", but was politely asked to stop talking about it, as the report "would harm Chicago's chances" for being awarded the bid. Ironically, this shushing only garnered more attention for the movement, as Drudge Report, Twitterers, and several online journals and blogs spread the word about the cease-and-desist.
The publicity about "Chicagoans for Rio" has also drummed up some questions about the group's veracity: given that the website lists no contact information, how do we know for sure that the group members are truly from Chicago? Who's to say they are not really from, say, Rio? And where are they getting their budget deficit facts, anyway?
Nevertheless, let's assume for the moment that "Chicagoans for Rio" truly is a group of Chicagoans willing to forego the honor of hosting the Olympics in exchange for some semblance of fiscal responsibility. Assuming that they are a spontaneous grassroots organization with no budget, here is what I would recommend if they truly want to dissuade the International Olympic Committee by Friday:
1) Get people talking. The shushing of Fox News generated some buzz already; "Chicagoans for Rio" needs more. Start a blog telling the full story behind the website, behind the Fox News story, behind the shushing - everything! - and include buttons to make it easy for people to Tweet, email, embed, Digg it, and post it to Facebook. Invite people to use the Twitter hashtag #chicagoansforrio to share reasons why the Olympics should be hosted in Rio and not in Chicago. Post YouTube videos in which Chicagoans share these reasons audio-visual style.
2) Get people involved. The whole anonymous website thing might be the "safe" way for the organizers to go, but they need some legitimate method of showing how many Chicagoans support Rio for the 2016 Olympics. They could start a petition (secure, of course) on the website in which visitors submit their names and email addresses to show their support for Chicagoans for Rio. Or they could start a Facebook group (the group "2,000,000 for the olympics in chicago" currently has only 99,540 members). Or they could invite Chicagoans to tweet their "send the Olympics to Rio" messages to the IOC (@Olympics).
3) Be the anti-Chicago2016. For everything that the Chicago Olympic Committee has done to promote Chicago as the host city for the 2016 Games, the "Chicagoans for Rio" group should do the same to plead against Chicago as the 2016 host city. So maybe they cannot replicate the entire Chicago 2016 site by Friday, but they could still create some videos or write some articles to counter the COC's arguments point-for-point. They could post a nice slideshow describing why Rio, rather than Chicago, is ideal for the 2016 Olympics.
But again, these suggestions could only be worthwhile if "Chicagoans for Rio" are truly in earnest. And even if "Chicagoans for Rio" do try some of these tactics, the plan could always backfire - the International Olympic Committee might vote for Chicago 2016 just to spite them.
The group's website, www.ChicagoansForRio.com, quite attractively displays information about the Olympic Games and why Chicago should NOT be the host in 2016. The main reason why not? Finances. These Chicagoans do not want their city to go bankrupt with all of the obligatory Olympic-sized construction and infrastructure projects.
The "Chicagoans for Rio" site features an animated counter claiming to show the "2009 City Deficits to Date," plus fun facts about the debt incurred by previous host cities of the Olympics, a photo slideshow of the now-unused 21 (out of 22) Olympic venues in Athens, and a scrolling marquee of supposed site visitor comments supporting Rio de Janeiro's bid over Chicago's. Other helpful (or amusing) features of the site include links to recent crime records from Chicago; a "head-to-head" comparison of Rio vs. Chicago; and links to purchase "Chicagoans for Rio" merchandise, to email the IOC, and to support Rio's bid on the Rio 2016 website.
Last Thursday, a Chicago Fox News station broadcasted the story of "Chicagoans for Rio", but was politely asked to stop talking about it, as the report "would harm Chicago's chances" for being awarded the bid. Ironically, this shushing only garnered more attention for the movement, as Drudge Report, Twitterers, and several online journals and blogs spread the word about the cease-and-desist.
The publicity about "Chicagoans for Rio" has also drummed up some questions about the group's veracity: given that the website lists no contact information, how do we know for sure that the group members are truly from Chicago? Who's to say they are not really from, say, Rio? And where are they getting their budget deficit facts, anyway?
Nevertheless, let's assume for the moment that "Chicagoans for Rio" truly is a group of Chicagoans willing to forego the honor of hosting the Olympics in exchange for some semblance of fiscal responsibility. Assuming that they are a spontaneous grassroots organization with no budget, here is what I would recommend if they truly want to dissuade the International Olympic Committee by Friday:
1) Get people talking. The shushing of Fox News generated some buzz already; "Chicagoans for Rio" needs more. Start a blog telling the full story behind the website, behind the Fox News story, behind the shushing - everything! - and include buttons to make it easy for people to Tweet, email, embed, Digg it, and post it to Facebook. Invite people to use the Twitter hashtag #chicagoansforrio to share reasons why the Olympics should be hosted in Rio and not in Chicago. Post YouTube videos in which Chicagoans share these reasons audio-visual style.
2) Get people involved. The whole anonymous website thing might be the "safe" way for the organizers to go, but they need some legitimate method of showing how many Chicagoans support Rio for the 2016 Olympics. They could start a petition (secure, of course) on the website in which visitors submit their names and email addresses to show their support for Chicagoans for Rio. Or they could start a Facebook group (the group "2,000,000 for the olympics in chicago" currently has only 99,540 members). Or they could invite Chicagoans to tweet their "send the Olympics to Rio" messages to the IOC (@Olympics).
3) Be the anti-Chicago2016. For everything that the Chicago Olympic Committee has done to promote Chicago as the host city for the 2016 Games, the "Chicagoans for Rio" group should do the same to plead against Chicago as the 2016 host city. So maybe they cannot replicate the entire Chicago 2016 site by Friday, but they could still create some videos or write some articles to counter the COC's arguments point-for-point. They could post a nice slideshow describing why Rio, rather than Chicago, is ideal for the 2016 Olympics.
But again, these suggestions could only be worthwhile if "Chicagoans for Rio" are truly in earnest. And even if "Chicagoans for Rio" do try some of these tactics, the plan could always backfire - the International Olympic Committee might vote for Chicago 2016 just to spite them.
Wednesday, September 23, 2009
The Home Depot and Edutainment
Majesco Entertainment Company recently released a game for the Wii, featuring home improvement retailer The Home Depot. The game, "Our House: Party!" features 175 mini-games in which players (up to four) complete home improvement projects in order to make their homes the best in the neighborhood. These projects include tasks like construction, demolition, plumbing, wiring, landscaping, decorating, and, of course, racing through The Home Depot store to get the necessary power tools.
Majesco also released a similar version of the game - "Our House" - for Nintendo DS. In the DS version, players start as contractors who must build customer's houses in order to save up enough money to build their own home.
The first brilliant thing about these games is that they're just plain fun. (Or at least they sound fun! I haven't tested them out yet.) The second brilliant thing is that, in the midst of all that fun, Majesco and The Home Depot have combined education (learn, loosely, how to do various projects), branding (The Home Depot, of course!), and entertainment. The game provides instruction and fun in a positive brand experience for The Home Depot's potential customers.
The Home Depot creates other positive brand experiences, too, without forcing customers to pay them a dime. In addition to the caricatured "do-it-yourself" projects of the "Our House" and "Our House: Party!" games, The Home Depot shares scores of free, real-life "how to" videos on their YouTube channel. And, as I understand, anyone can visit a Home Depot store during their project workshops for hands-on instruction in home improvement.
These are the kinds of things that attract customers to a brand. Give people something useful, teach them, provide them a service - for free. In the process you will be building trust, building rapport, and building relationships with people. And then, when those people really do need a product that you sell, with whom will they prefer to spend their money? You've proven yourself trustworthy in a service that does not earn you money; now those people will be ready to trust you with a service that does.
How can your organization provide an honest-to-goodness, helpful, positive, fun brand experience for people, before they ever have to spend a dime?
Majesco also released a similar version of the game - "Our House" - for Nintendo DS. In the DS version, players start as contractors who must build customer's houses in order to save up enough money to build their own home.
The first brilliant thing about these games is that they're just plain fun. (Or at least they sound fun! I haven't tested them out yet.) The second brilliant thing is that, in the midst of all that fun, Majesco and The Home Depot have combined education (learn, loosely, how to do various projects), branding (The Home Depot, of course!), and entertainment. The game provides instruction and fun in a positive brand experience for The Home Depot's potential customers.
The Home Depot creates other positive brand experiences, too, without forcing customers to pay them a dime. In addition to the caricatured "do-it-yourself" projects of the "Our House" and "Our House: Party!" games, The Home Depot shares scores of free, real-life "how to" videos on their YouTube channel. And, as I understand, anyone can visit a Home Depot store during their project workshops for hands-on instruction in home improvement.
These are the kinds of things that attract customers to a brand. Give people something useful, teach them, provide them a service - for free. In the process you will be building trust, building rapport, and building relationships with people. And then, when those people really do need a product that you sell, with whom will they prefer to spend their money? You've proven yourself trustworthy in a service that does not earn you money; now those people will be ready to trust you with a service that does.
How can your organization provide an honest-to-goodness, helpful, positive, fun brand experience for people, before they ever have to spend a dime?
Monday, September 21, 2009
Good mobile web? Someone needs to step up.
Two MediaPost publications reported last week on a Yankee Group study that assessed the overall quality of mobile websites. Yankee Group researchers evaluated 27 major mobile sites on criteria including design, usability, and ability to adapt to multiple devices and networks. The findings were disappointing: the average score was 52 out of 100 - a failing grade.
The highest scorers among the group, which included popular news, sports, and search sites, were as follows: Google search (81), Yahoo search (76), Google News (73), Yahoo News (73), MLB.com (71), Rivals.com (58), and ESPN.com (57). When translated into academic grades, the highest scorer (Google) only achieved a B-.
Given that smartphone usage continues to grow massively (Nielsen reports that smartphone adoption has increased 72% quarter-over-quarter this year, to 26 million subscribers in the second quarter of 2009), this mobile web failure is a sorry state. But it means that there exists lots of opportunity for companies to fill that space by developing mobile sites that are truly outstanding.
Imagine how much of the mobile web audience could be captured by a company that offers an A+ mobile site, at a time when the top competitor (Google) only scores a B-. Imagine the kind of fan base that company could build if its mobile site communicated essential information in a clean, simple, easy-to-read, easy-to-navigate format, optimized for any mobile device.
How can companies do this?
1) Simplify. Tell mobile users what they want to know; do not overwhelm them with information. In your writing, be succinct. In graphs and charts and design, use as few strokes as possible to accurately communicate the information. Use space wisely, without crowding. For inspiration, read up on books about clean design and simplifying your life; or browse through top design magazines and "best of the web" lists.
2) Detect. Determine whether the user is accessing your site from a desktop/laptop or from a mobile device. For users surfing on mobile phones, automatically route them to the version of your site that is optimized for mobile. You might do this by providing customers with a separate web address for your mobile site (my alma mater uses http://www.acu.edu for desktop, and http://m.acu.edu for mobile). Or, for an even better user experience, take Carl Howe's recommendation and invest in device detection on your mobile site; this will allow you to provide users with a site that is optimized for their specific mobile platform.
3) Target. Customize users' experience based upon their location. Use the GPS data from their phones to give them information relevant to their geographic area. Unless they state otherwise, treat their mobile web experience like local search. If they are looking at music, show them concerts near them. Looking at food? Show them restaurants near them. Weather? Show them local weather. Sports? Show them the local teams. And then provide easy access to information from other regions as well.
4) Research. Ask users what they want in a mobile web experience. Ask them to critique several mobile sites; ask them what they like and dislike. Ask them what their favorite mobile sites are, and why. Ask them which information on your site should be displayed on a mobile device, and which information is irrelevant. In order to provide a great customer experience, you must know what experience your customers want.
The mobile web space is wide open for companies that will optimize their sites for the mobile user experience.
The highest scorers among the group, which included popular news, sports, and search sites, were as follows: Google search (81), Yahoo search (76), Google News (73), Yahoo News (73), MLB.com (71), Rivals.com (58), and ESPN.com (57). When translated into academic grades, the highest scorer (Google) only achieved a B-.
Given that smartphone usage continues to grow massively (Nielsen reports that smartphone adoption has increased 72% quarter-over-quarter this year, to 26 million subscribers in the second quarter of 2009), this mobile web failure is a sorry state. But it means that there exists lots of opportunity for companies to fill that space by developing mobile sites that are truly outstanding.
Imagine how much of the mobile web audience could be captured by a company that offers an A+ mobile site, at a time when the top competitor (Google) only scores a B-. Imagine the kind of fan base that company could build if its mobile site communicated essential information in a clean, simple, easy-to-read, easy-to-navigate format, optimized for any mobile device.
How can companies do this?
1) Simplify. Tell mobile users what they want to know; do not overwhelm them with information. In your writing, be succinct. In graphs and charts and design, use as few strokes as possible to accurately communicate the information. Use space wisely, without crowding. For inspiration, read up on books about clean design and simplifying your life; or browse through top design magazines and "best of the web" lists.
2) Detect. Determine whether the user is accessing your site from a desktop/laptop or from a mobile device. For users surfing on mobile phones, automatically route them to the version of your site that is optimized for mobile. You might do this by providing customers with a separate web address for your mobile site (my alma mater uses http://www.acu.edu for desktop, and http://m.acu.edu for mobile). Or, for an even better user experience, take Carl Howe's recommendation and invest in device detection on your mobile site; this will allow you to provide users with a site that is optimized for their specific mobile platform.
3) Target. Customize users' experience based upon their location. Use the GPS data from their phones to give them information relevant to their geographic area. Unless they state otherwise, treat their mobile web experience like local search. If they are looking at music, show them concerts near them. Looking at food? Show them restaurants near them. Weather? Show them local weather. Sports? Show them the local teams. And then provide easy access to information from other regions as well.
4) Research. Ask users what they want in a mobile web experience. Ask them to critique several mobile sites; ask them what they like and dislike. Ask them what their favorite mobile sites are, and why. Ask them which information on your site should be displayed on a mobile device, and which information is irrelevant. In order to provide a great customer experience, you must know what experience your customers want.
The mobile web space is wide open for companies that will optimize their sites for the mobile user experience.
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