Context

Meaning comes not just from the words spoken, but also by what is being spoken around them.

For example:

"Alright, Stacey, the show is starting. You're on in five minutes."
"Thanks, Joe."
"Break a leg, kiddo."

versus

"Well, Tony, did you get it?"
"Nah, Boss. He doesn't have the money. What should I do?"
"Break a leg."

In each of these examples, the phrase "break a leg" is given a distinct meaning based on the context of the conversation. The context is affected by the characters involved, the location, the timing, the events leading up to the conversation, and the other words spoken in or before the conversation.

Marketing messages, too, are impacted by context.

• $2.01/gallon for gasoline is a terrific price - on June 3, 2010. In America. When the gas station across the street is selling gas for $2.47/gallon. It's an abominable price on June 3, 1990 in America, when the guy across the street is selling gas for $1.19/gallon.


• An OxiClean commercial starring Billy Mays was a mundane occurrence on June 27, 2009 (the day before Billy's death). The same commercial had a very different effect on June 29, 2009.


• An email offering a 25% discount on an item could be a welcome surprise to a customer - unless the customer is an overworked businesswoman whose inbox is full of 80 similar unread messages and who has just sworn to forever boycott the next company who sends her an email.

As marketers, we need to know the context of a situation before we start spewing marketing messages. Some contextual information can be gathered fairly easily from examining current news, the rest of the market, and the marketing efforts of partners and competitors. Other information (like the number of marketing emails one customer has received, or a customer's attitude toward a particular brand, or the current state of a customer's life) can only be gathered by having a relationship with the customer. By caring about what the customer thinks, feels, and has to say. By keeping track of how (and how much) you have communicated with the customer in the past. By asking for - and listening to - the customer's comments, expectations, frustrations, and concerns.

As marketers, we have to pay attention to context. Our audience's perceptions are acutely shaped by it; our messages are changed by it. We must listen to it.

Mascots, the Olympics, and Audiences

Yesterday the world was introduced to Wenlock and Mandeville, the mascots for the 2012 London Olympic and Paralympic Games.

The two were fashioned from drops of molten steel that spilled during the pouring of the last beam for the London Olympic stadium. They magically sprung to life, began to learn the Olympic and Paralympic events, and now roam throughout the world on a rainbow, teaching children about the games.

Or, at least, that's the story that is shown in this short film about the shiny, jiggly creatures.

In reality, the two friends are creations of London agency Iris. The one-eyed, bipedal, androgynous creatures were chosen as non-human, non-animal beings that would appeal to children, and whose "skin" could be changed to reflect different nations, events, etc. The orange light atop the head of each represents the lights standard on London taxicabs; while the single eye can be used as a camera to facilitate social, video, and interactive marketing.

The names point to the contributions that the U.K. has made to the modern Olympic Games: Much Wenlock in Shropshire held games that inspired Baron Pierre de Coubertin to found the modern Olympic movement in the 19th century; Stoke Mandeville in Buckinghamshire was the location of the first "parallel Olympics" in 1948 for World War II soldiers with spinal injuries.

Within a day of their introduction, the London 2012 Wenlock and Mandeville are quite active in public interaction - each is on Facebook (I am Wenlock and I am Mandeville) and Twitter (@iamwenlock and @iammandeville), and, of course, they have their own website. And together they are visiting schools to encourage children to live active lifestyles.

Photo from the London Organising Committee of the Olympic Games and Paralympic Games (LOCOG)

Also within the past 36 hours, the duo have received much flak (disdain, scorn, disbelief, derision, contempt) from online audiences. One journalist compared them to a cross between Sonic the Hedgehog and Mike Wazowski; one design critic called them "computerised Smurfs for the iPhone generation."

The London Organising Committee of the Olympic Games and Paralympic Games (LOCOG), on the other hand, hopes that the mascots will "chime with children," "connect young people with sport and tell the story of our proud Olympic and Paralympic history," and "help inspire kids to strive to be the best they can be."

It would seem that many adults (or at least, many vocal, online adults) fail to see the attractiveness of creatures. We've yet to hear the voice of the children on the matter.

If the main audience for Wenlock and Mandeville is adults, LOCOG may have missed their target. If their main audience is indeed children, they may have hope yet.

Note to marketers: create for your audience.